Find answers to common questions about Hentaxis hardware wallets
Hentaxis is a hardware device designed to securely store cryptocurrency private keys offline. It is a non-custodial solution, meaning you maintain complete control of your digital assets at all times. Hentaxis does not offer exchange, trading, or custodial services.
A hardware wallet stores your private keys in a secure, offline device. When you need to make a transaction, the device signs it internally without exposing your private keys to your computer or the internet. This protects your keys from malware, hackers, and other online threats.
No. Your cryptocurrency exists on the blockchain. The Hentaxis device stores only your private keys, which are needed to access and control your cryptocurrency. Think of it like a physical key to a digital safe.
No. Hentaxis provides a hardware wallet for storing private keys only. It does not facilitate trading, exchange, or custody of cryptocurrencies. We only manufacture and sell the physical hardware device. All cryptocurrency transactions are performed by you, the user, and we have no access to or control over your digital assets.
If you lose your Hentaxis device, you can recover your assets using your 24-word recovery seed phrase on a new device. This is why it's crucial to write down and securely store your recovery seed when you first set up the device.
No. Hentaxis has absolutely no access to your private keys, recovery seed, or cryptocurrency assets. Your keys are generated and stored entirely on your device and never leave it. We cannot recover your funds if you lose your recovery information.
Your device is protected by a PIN code. After multiple failed PIN attempts, the device will automatically lock or wipe itself. Without your PIN, the device cannot be used to access your funds.
Yes. Hentaxis firmware is open source, allowing security researchers and the community to verify there are no backdoors or vulnerabilities in the code.
Simply connect your device to your computer, create a PIN, and write down your 24-word recovery seed. The included quick start guide provides detailed step-by-step instructions. The entire process takes about 10-15 minutes.
Hentaxis supports Bitcoin, Ethereum, and hundreds of other cryptocurrencies and tokens. A complete list is available in the product documentation.
No. The Hentaxis device works completely offline. You only connect it when you need to sign a transaction. Your private keys never leave the device and are never exposed to the internet.
Orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location. You will receive tracking information via email.
Unopened devices may be returned within 30 days for a full refund. For security reasons, we cannot accept returns of opened or initialized devices.
Yes. Hentaxis devices come with a one-year limited warranty covering manufacturing defects. The warranty does not cover damage from misuse or accidents.
Yes. Hentaxis INC is licensed by the New York State Department of Financial Services (License: MT 104187) to operate as a provider of non-custodial hardware wallets for secure cryptocurrency key storage.
No. Hentaxis does not provide cryptocurrency trading, exchange, or custody services. We only manufacture and sell hardware devices for storing private keys. Users retain full control of their private keys and digital assets.
Our support team is here to help
📧 Email: contact@hentaxis.com
📞 Phone: +1 516 388 7153